One of the many engineering projects I worked on in the 1980s was aimed at increasing the quality of the synthetic fibre the company produced. There were two benefits claimed for improved quality: We could reach more discerning – and, therefore, more lucrative – markets for our product, and By reducing the quantity of product that was rejected, we could significantly increase productivity. Later, whilst working for another organisation, I was part of a team introducing a concept called Total Quality Management (TQM). TQM is a philosophy based on the work of an American, Professor W.E.Deeming. An engineer and statistician, … Continue reading Quality: #atozchallenge